Privacy Policy

Last Updated: January 09, 2026

At SecureGuard, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Personal Information:

When you interact with our services, we may collect personal information that you voluntarily provide to us, including but not limited to:

• Name and contact information (email address, phone number, mailing address)
• Payment information and billing details
• Installation location and property details
• Communication preferences
• Any other information you choose to provide when booking services or contacting us

Automatically Collected Information:

When you visit our website, we may automatically collect certain information about your device and browsing actions, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on pages
• Referring website addresses
• Clickstream data and other diagnostic data

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Service Delivery: To process your bookings, schedule installations, and provide customer support
• Communication: To contact you about your orders, respond to inquiries, and send important updates
• Improvement: To understand how our services are used and improve our website and offerings
• Marketing: To send you promotional materials about products and services (with your consent)
• Legal Compliance: To comply with legal obligations and protect our rights

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve website functionality and performance
• Deliver relevant advertisements

You can control cookie settings through your browser preferences. However, disabling cookies may limit certain features of our website.

4. Third-Party Services

We use third-party services to help operate our business, including:

• Facebook Pixel: For analytics and advertising purposes
• Payment Processors: To securely process transactions
• Communication Tools: Such as WhatsApp for customer support
• Analytics Services: To understand website traffic and user behavior

These third parties have their own privacy policies governing the use of your information. We encourage you to review their policies.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in operating our business
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given explicit permission

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we will securely delete or anonymize it.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: The right to request access to the personal information we hold about you
• Correction: The right to request correction of inaccurate or incomplete information
• Deletion: The right to request deletion of your personal information
• Objection: The right to object to processing of your information
• Data Portability: The right to receive your data in a structured, commonly used format
• Withdraw Consent: The right to withdraw consent for processing where we rely on consent

To exercise these rights, please contact us using the information provided below.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Phone: +250 784 806 641
• Email: info@secure-guard.store
• Address: Kigali, Rwanda

We will respond to your inquiry as soon as reasonably possible.

13. Consent

By using our website and services, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our services.